Question

Merhaba. 2013 Nisan ayında yeni bir iMac satın aldım.ML 10.8.3 yüklü geldi. Fakat bu günlerde  Mac app Store'dan yanlışlıkla ML'yi tekrar indirdim. Kredi kartıma 35,99 TL ücret yansıdı. sihirli Elmada ücret iadesi ile ilgili yapılması gerekenleri yaptım. Bana şu şekilde mailler geldi.İngilizcem iyi olmadığı için ne dediklerini tam anlamadım. Bir kod istiyorlar ama ben gereken kodları gönderdiğimi düşünüyorum. Yardımcı olursanız memnun olurum. Şimdiden teşekkürler.
Aşağıda benim gönderdiğim mail ve cevapları mevcuttur.


Thank you for having such a nice and clean support web site. I hope you can help me with my question regarding my recent Mountain Lion purchase via Mac App Store. :)
I have recently bought a new Mac (iMac, 2013) on April 12rd. Therefore I believe I am qualified to have the Mountain Lion for free. Here is my Mac’s serial number: C02K5AE2DNCR I have claimed and received a redeem code and used it to get my Mountain Lion too for free. :) So, I have my redemption code with me.
However, by my mistake, I have also purchased Mountain Lion via Mac App Store and charged with $19.99.( 35,99 TL) Here is my order number: MHNBH68124
I would really appreciate if you could help me fix this issue by a refund, since I paid accidentally for Mountain Lion.
Looking forward to hear from you.
Kind Regards,
Muhammed Ali
Hello Muhammed,

My name is Alajuwon with iTunes Store Support. I will be assisting you with your issue to help find the best possible solution.

Muhammed, I understand that you have contacted us because you have purchased Mac OS X and you have received a redeem code as well. I can certainly understand your concerns to get this taken care of. I am more than happy to get this resolved for you as quickly as possible.

I know that this is as important to you as it is to me. It will help me determine what took place if you would provide me with your redeem code so that I can reverse the charge.

I thank you in advance for your patience in this matter. I look forward to your response, Muhammed, so that we can resolve this issue together. Take care and enjoy your day.

Sincerely,

Alajuwon
iTunes Store Customer Support

Hello again,

I wanted to send a quick note to see if you are still experiencing any difficulties with the iTunes Store. Resolving your issue is important to me, so please don't hesitate to reply if you need any further assistance.

Sincerely,

Alajuwon
iTunes Store Customer Support

Answer 1

Redeem kodunu istiyor sizden.

Comments

iTunes dan aldığım bir filmin iadesinde de başıma gelmişti müzik iade ederken herhangi bir kod istemiyorlar filmde de istemişlerdi benden ancak bulamamıştım.Cüneyt bey bu redeem kod nedir?

---

Siz onlara gönderdiğiniz mesajda "So, I have my redemption code with me." demişsiniz. Onlar da bu kodu istiyorlar.

---

Arkadaşım redeem kodu nedir. Makbuz numarası mı acaba.? Bu problemi hala çözemedim. Yardımcı olursanız sevinirim.