If you're unable to control the volume when connected to a Bluetooth device, try these steps:
- Check the Bluetooth device: Ensure it supports volume control via Bluetooth. Some devices require manual volume adjustment.
- Check settings: Make sure both the Bluetooth device and your phone/computer have volume turned up.
- Restart both devices: Turn off and on both the Bluetooth device and your phone/computer.
- Re-pair devices: Forget and reconnect the Bluetooth device.
- Update firmware/software: Ensure both devices have the latest updates.
- Test with another device: Connect a different Bluetooth device to see if the issue persists.
- Check Bluetooth profile: Ensure the correct profile (A2DP) is being used.
If the issue continues, contact customer support for further help.